Refund policy

Items can be returned within 14 days after delivery.

Additionally, purchases made between November 5th and December 27th are eligible for our extended returns period; returns submitted within 14 days of receipt are eligible for a full refund, and returns submitted before January 15th, where the 14 days have passed, are eligible for an exchange or store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at returns@dandelie.com. If your return is accepted, you will receive a return form from us that you can include in the return. Items sent back to us without first requesting a return will not be accepted. The costs of returning are for the customer as well as the responsibility. We recommend to sent with track and trace and assured.

You can always contact us for any return questions at returns@dandelie.com. We process return requests from Monday to Friday during office hours CET. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If you received free shipping based on your original order total meeting our free shipping threshold (as above), and choose to partial return your order, please note the original shipping costs will be deducted from your final refund amount. It can take up to 10 days to process your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.